Ottawa Team Threads is the new name for the Sens Store and The Official Team Store of the Ottawa Senators Hockey Club and many more Ottawa sports teams.

We are located at the Canadian Tire Centre in Ottawa. For more information check out our Store Locations Page.

Our store location(s) hours of operation can be found at our Store Locations Page.

The majority of products we sell at the Ottawa Team Threads locations are also available online. However, stock availability and selection may vary from store to store. Our online inventory is separate from our store inventory and does not represent what is available in our Ottawa Team Threads locations.

For full shipping information visit our Shipping Page

We offer flat-rate shipping: $15 for Ontario/Quebec and $25 for the rest of Canada.

As of February 25, 2026, we have made the difficult decision to temporarily suspend all shipments from Canada to the United States.

For full information visit our Shipping Page

Yes we do ship Internationally (with some country exemptions).

Please note: International shipments may incur customs duties and taxes based on your country's regulations. These fees are determined by your local customs authority and are payable by you upon delivery. We have no control over these charges and cannot predict their amount.

Most orders can take anywhere from 1-5 days from ship date (not order date) within Canada. International orders can vary widely based on location (contact us if you need an estimate)

Absolutely! All online orders will come with an email containing your tracking number once your order has been processed.

Once your package has been been picked up by a carrier it becomes their responsibility and they must be contacted (most carriers have a missing package section on their website which can provide with the steps you need to take (Canada Post Missing Package Page) If you have any issues or need more help; contact us via our CONTACT PAGE and let us know and we can walk you through the process of tracking it down and possibly submitting a missing package claim.

For full shipping information visit our Shipping Page

In most cases, Yes. International orders (outside Canada) are subject to duties and taxes determined by the destination country. These are not included in your checkout total and must be paid by the recipient upon delivery.

Fees vary by country and order value. We recommend checking with your local customs office before placing an order to avoid surprises.

If a package is refused, it will be returned to us. We will refund the cost of the items minus the original shipping fees and any return shipping costs incurred.

International orders can vary widely based on location (contact us if you need an estimate)

International shipping is currently a flat rate of $100 CAD. This rate is subject to change without notice.

For full shipping information visit our Shipping Page

Online orders can be picked up at the Ottawa Team Threads CTC location: 1000 Palladium Dr, Ottawa Ontario K2V 1A4, Canada. For hours and directions check out our Store Locations Page.

Bring a copy of your order invoice (you should receive an email with your order details).

If someone else will be picking for you please contact us and let us know the details and we will make a note on your order.

Absolutely! Pickups can be made at the main Ottawa Team Threads location on the 100 level. Keep in mind; it can get busy during games 😉.

For full shipping information visit our Shipping Page

Our policy is a full return within 30 days if the product is accompanied by a receipt and is in its original condition (tags must be on, product unused, free of stains and odours). For more detailed info check out our Shipping Page.

Yes. For up to date information please check out our Shipping Page.

Yes. Our policy is a full return within 30 days if the product is accompanied by a receipt and is in its original condition (tags must be on, product unused, free of stains and odours).

For more detailed info and up to date information please check out our Shipping Page.

Returns for in store purchases must be made in person to any of our Ottawa Team Threads locations (CTC Arena & Byward Market). Mail in returns are not accepted for in store purchases.

For more detailed info and up to date information please check out our Shipping Page.

Discounted items, sale items, signed memorabilia, game-worn jerseys, gift cards and customized jerseys are a final sale, returns and exchanges are not accepted on these items.

Flash sales, Cyber Monday, Black Friday, Fan Appreciation & Boxing Week sales are all final sale and cannot be exchanged or returned. Stanley Cup playoff merchandise is final sale.

Before completing your order, make sure to double-check your items and the total amount in your cart. Once your order is in our system and the fulfillment process has begun, we may not be able to cancel or modify it.

Typically up to 1–4 weeks, though this typically increases during the holiday season or playoffs. This does not include Shipping Time.

Pro Stitch Names & Numbers are stitched and applied by the same professionals that work on the players jerseys using the same materials.

Heat Press Names & Numbers resemble what the players wear on the ice with a simulated stitching details. If applicable to the jersey, the number kits feature stacked tackle twill.

We do accept customer owned jerseys for customization at a store level. We do not accept mail ins and can only customize our current home, away and alt jersey (Adidas or Fanatics)

All customized jerseys purchased from us are a final sale.

We currently sell online digital gift cards usable only on Ottawateamthreads.ca. For physical Ottawa Team Threads location gift cards visit us at one of our store locations.

Ottawa Team Threads and Ottawateamthreads.ca gift cards can only be used to buy merchandise at Ottawa Team Threads locations and online.

Nope. In Ontario, most retail gift cards cannot have expiry dates or fees, thanks to the Consumer Protection Act. Exceptions include cards for specific services (like a spa treatment), charitable cards, and prepaid credit cards (which have different federal rules).

Yes. SSM members get discounts online. For more details contact your SSM representative.

Unfortunately no. For more details about the Sens Bucks Program check out this page.

We currently offer the following payment methods online: Shop Pay, Visa, Mastercard, American Express, Apple Pay Wallet & Google Pay Wallet.